Covid Updates

Covid 19

Covid-19 Statement 

August 2020

We have been accredited as an 'AIM Secure' and 'Good to Go' Venue

At The Heart of England, keeping you and our team safe is the number one priority. We have worked tirelessly in ensuring all procedures and policies are in place to ensure that level of safety. As a result, we have gained accreditation as being both an ‘AIM SECURE’ Venue and one that is ‘GOOD TO GO’

Heart of England Accredited as ‘AIM Secure’

We have been accredited as AIM Secure. By achieving recognition and endorsement from the sector’s leading trade association for business, meetings and events, we are amongst those who deliver first-class service, excellent facilities and a total commitment to upholding legal compliance and health and hygiene protocols.

Managed by the mia, AIM Secure recognises our professional approach to the meetings and events business. It highlights the dedication to offering an environment that is healthy and hygienic as well as your commitment to do the very best for both our customers and our staff.

Heart of England Accredited as ‘Good to Go’

 The ‘We’re Good To Go’ industry standard and supporting mark means businesses across the sector can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and check they have the required processes in place.


Covid-19 Reopening Guidelines 

June 29th 2020

We are thrilled to announce our reopening on 4th July from noon

As you will know, restaurants are one of the many businesses allowed to reopen from July 4th. This comes with new Government led guidelines that must be followed by us and by you our customers to ensure safety at all times. Please read the below information carefully.



The Restaurant, Bar Area & Terraces

The Restaurant, Bar & Terraces have been zoned exclusively for diners only.  All tables must be pre-booked.

Entrance to these areas is to be through the main centre at the front of the building. To exit, please leave via the bar and across the bridge to the car park.

Tables are for a maximum of 6 people made up to a limit of 2 households. Tables are bookable for 2 hour slots per booking however you can move to the marquee after you have dined for drinks if you wish.


Monday - Saturday 12 - 9pm

Sundays 12 - 6pm

Booking essential and by phone only at the moment.

Our office team will be taking bookings on 01676 540333. Booking lines are open from 9 - 5 Monday to Friday and at all other times, please call Erika on 07949 364985.

On arrival - You will be asked to register your details if not completed at the time of booking. 

Please DO NOT queue at the bar, someone will be over to your table to take your drinks order.


The Marquee

The Marquee has been zoned for people only wanting drinks. Access is from the car park adjacent to the marquee. Prebooking is not required however we can only take a limited amount of customers to enable us to observe social distancing guidelines. Therefore service and entry will be on a first come first served basis. At the weekends there will be a burger wagon and ice cream stand outside the marquee.


Important information that must be observed whilst on site.

Please follow all social distance signage and advisory notices.

Children must be supervised at all times and sat at a table whilst indoors.

Please use contactless payment wherever possible.

Finally we ask that for your patience & kindness towards the staff & other guests around you. Whilst we bed in the 'new normal', service may take a little longer than normal. 

We look forward to welcoming you back and seeing you soon